JENNY ROCHEjenny roche
Ernst & Young


Thursday 17 November 2016
Shifting from consumption to experience. Winning in the omnichannel retailing

Dramatic changes in technology and a focus on individualisation has led to a revolution of consumer markets. Discover the practical critical success factors required for businesses to deliver experiential value to their customers.


Jenny started her career in retail management and then moved into the telecommunications sector. She has worked in senior executive roles in marketing, sales, technology products and infrastructure and has delivered on major transformation projects. She has led significant teams of up to 300 people and been accountable for revenues in excess of $4B with expense portfolios of up to $90M. Jenny is a multichannel customer driven executive and consultant who specialises in technology, the digital environment and using customer focus to drive strategy and transformation.


She has been consulting for 8 years working with CEOs and executives across a range of industries including; government, consumer products & FMCG, power and utilities and education to accelerate business performance through customer led strategy and operational improvement. Jenny specialises in helping organisations drive value through enhancing their customer orientation and in the intersection between customers, employees and technology.


Jenny is a fellow of the Institute of company directors, and has sat on Boards across the Government, Health and Not for Profit Sectors. She also lectures with the AICD to developing directors on the foundations of Strategy, Governance and Risk.


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